Returns & Refunds – Squishy-Kins 💕
We want you to love your Squishy-Kins order!
Damaged, faulty or incorrect items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible at squishy.kins@outlook.co.nz. Please include your order number and, where possible, photos of the item and packaging so we can help resolve the issue quickly.
Depending on the circumstances, we will arrange an appropriate remedy such as a replacement or refund in accordance with the New Zealand Consumer Guarantees Act.
Change of mind
Please choose carefully, as we do not generally offer refunds or exchanges simply because you have changed your mind.
Mystery Scoops
Part of the fun of a Mystery Scoop is the surprise! We cannot offer returns or exchanges because a customer would have preferred a different squishy, colour, style or selection. This does not affect your rights if an item is faulty, damaged, incorrectly supplied or otherwise does not meet your rights under applicable consumer law.
Pre-orders
Please check the estimated arrival information before purchasing a pre-order item. Estimated dates may occasionally change due to circumstances outside our control. We will communicate significant delays where possible.
Refunds
Where a refund is required, it will be processed back to the original payment method. Processing times may vary depending on your bank or payment provider.
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer law.